Let's talk | Founder of kichigin® studio Andrey kichigin
Case Study
Case Study
Case Study
Eleos startup branding
Eleos, a first-time founder-led startup backed by a Georgian venture capital firm, set out to revolutionize the charity donation sector through transparency and technology. With a bold vision to make giving more meaningful, Eleos needed a digital presence that would inspire trust and engagement from donors worldwide.
Year:
2025
Year:
2025
Year:
2025
Industry:
Retail & E-commerce
Industry:
Retail & E-commerce
Industry:
Retail & E-commerce
Team:
38 people, 4 in support
Team:
38 people, 4 in support
Team:
38 people, 4 in support
The Problem
The Problem
The Problem
increase in retention
+15%
increase in retention
+15%
increase in retention
+15%
hours/month saved
50+
hours/month saved
50+
hours/month saved
50+
Refunds tied to delivery anxiety
-14%
Refunds tied to delivery anxiety
-14%
Refunds tied to delivery anxiety
-14%
Solution
Solution
Solution
The solution focused on three simple but impactful automations: a live status panel directly inside the helpdesk, proactive notifications when carrier delays occurred, and automated Monday reports delivered to operations. These small, reliable changes made information visible at the right moment, eliminated copy-paste work, and gave managers data they could act on immediately. Why this worked: - Behavior-first design: Helpful actions became the default, not an extra effort. - Small wins that compound: Seconds saved per ticket scaled across volume. - Human-in-the-loop: Agents stayed in control, which built trust and adoption.
Testimonial
Testimonial
Testimonial
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Andrew W.
SEO of Norse Star
Andrew W.
SEO of Norse Star
Andrew W.
SEO of Norse Star
More projects
More projects
More projects
YOUR FIRST STEP
Book a free 30-minute call
My job is to make sure you leave the first call with a clear, actionable plan
Andrey Kichigin
Founder of Kichigin® studio
YOUR FIRST STEP
Book a free 30-minute call
My job is to make sure you leave the first call with a clear, actionable plan
Andrey Kichigin
Founder of Kichigin® studio
YOUR FIRST STEP
Book a free 30-minute call
My job is to make sure you leave the first call with a clear, actionable plan
Andrey Kichigin
Founder of Kichigin® studio
08
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businesses grow faster with kichigin® studio
08
Ready to start?
make style your strategy
businesses grow faster with kichigin® studio
08
Ready to start?
make style your strategy
businesses grow faster with kichigin® studio