Let's talk | Founder of kichigin® studio Andrey kichigin
Case Study
Case Study
Case Study
Placed. Remote
Placed. Remote is a Tbilisi-based company that required a complete brand revamp, starting from the logo and colors to website creation, to be ready for the conference. This was aimed at helping them close deals with stronger and more consistent branding. The project was completed in one week to ensure the company's success
Year:
2023
Year:
2023
Year:
2023
Industry:
Retail & E-commerce
Industry:
Retail & E-commerce
Industry:
Retail & E-commerce
Team:
38 people, 4 in support
Team:
38 people, 4 in support
Team:
38 people, 4 in support
The Problem
The Problem
The Problem
increase in retention
+15%
increase in retention
+15%
increase in retention
+15%
hours/month saved
50+
hours/month saved
50+
hours/month saved
50+
Refunds tied to delivery anxiety
-14%
Refunds tied to delivery anxiety
-14%
Refunds tied to delivery anxiety
-14%
Solution
Solution
Solution
The solution focused on three simple but impactful automations: a live status panel directly inside the helpdesk, proactive notifications when carrier delays occurred, and automated Monday reports delivered to operations. These small, reliable changes made information visible at the right moment, eliminated copy-paste work, and gave managers data they could act on immediately. Why this worked: - Behavior-first design: Helpful actions became the default, not an extra effort. - Small wins that compound: Seconds saved per ticket scaled across volume. - Human-in-the-loop: Agents stayed in control, which built trust and adoption.
Testimonial
Testimonial
Testimonial
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Before working with Logica, my team was overwhelmed. Almost half of our support tickets were just order status questions, and managers spent hours on reports that rarely helped. We constantly felt one step behind.
Andrew W.
SEO of Norse Star
Andrew W.
SEO of Norse Star
Andrew W.
SEO of Norse Star
More projects
More projects
More projects
YOUR FIRST STEP
Book a free 30-minute call
My job is to make sure you leave the first call with a clear, actionable plan
Andrey Kichigin
Founder of Kichigin® studio
YOUR FIRST STEP
Book a free 30-minute call
My job is to make sure you leave the first call with a clear, actionable plan
Andrey Kichigin
Founder of Kichigin® studio
YOUR FIRST STEP
Book a free 30-minute call
My job is to make sure you leave the first call with a clear, actionable plan
Andrey Kichigin
Founder of Kichigin® studio
08
Ready to start?
make style your strategy
businesses grow faster with kichigin® studio
08
Ready to start?
make style your strategy
businesses grow faster with kichigin® studio
08
Ready to start?
make style your strategy
businesses grow faster with kichigin® studio